- CareTouch 360™ portal joins ResMed’s Air Solutions connected care platform
- New offering helps HMEs optimize patient care and benefit from business efficiencies gained through cloud-based process automation
SAN DIEGO, Calif. – July 8, 2015 – ResMed (NYSE:RMD) today announced it has acquired CareTouch, a provider of internet-based solutions and therapy-focused resupply programs for home medical equipment providers (HMEs). CareTouch enables healthcare providers to efficiently provide patients the personal attention, equipment and supplies they need to maintain therapy without interruption.
“With this acquisition, ResMed is further helping HMEs streamline communications with their patients about ongoing therapy needs,” said Raj Sodhi, president of ResMed’s Healthcare Informatics Global Business Unit. “Because the CareTouch portal offers personalized and targeted communications between HMEs and patients, they are able to easily stay in touch with, build, and manage their patient populations with customized therapy-focused outreach.”
Personalization and Efficiency
The CareTouch 360™ portal enriches the patient-provider relationship by:
- Managing and monitoring their patient populations in one easy-to-use solution
- Providing live, multi-lingual call center contact with patients via their preferred mode of communication
- Checking therapy adherence, taking orders, handling payments or collections, and providing customized reports.
- Enabling HMEs to customize patient engagement protocols for both automated and live call center outreach
“We are thrilled to join forces with ResMed, a global powerhouse in data-connected solutions for HMEs serving patients with sleep apnea and other related respiratory conditions,” said CareTouch chief executive officer Matthew Dolph. “Our team is excited to start a new chapter as part of ResMed. Together, we will offer more complete and valuable solutions for HME providers and their patients.”
As part of the acquisition, CareTouch will be rebranded ResMed ReSupply. CareTouch employees, including chief executive officer Matthew Dolph, have joined ResMed’s commercial team in the Americas.
CareTouch will continue to support its existing products through its client service associates team, available toll free at (888) 333-1456, Monday through Friday, 8 a.m. to 5 p.m. Central Standard Time.
Headquartered in Westminster, Colorado, CareTouch was founded in 2003 and has connected with more than eight million patients on behalf of its HME client base.
The global team at ResMed (NYSE:RMD) is united in their commitment to changing lives with every breath. With more than 4,000 employees and a presence in over 100 countries, the company has been pioneering new and innovative devices and treatments for sleep-disordered breathing, chronic obstructive pulmonary disease, and other key chronic diseases for more than 25 years. ResMed's world-leading products and innovative solutions improve the quality of life for millions of patients worldwide, reduce the impact of chronic disease, and save healthcare costs. For more information about ResMed and its businesses, visit www.resmed.com or follow @resmed on Twitter.