ReSupply Overview
ReSupply Overview

A patient-focused approach to resupply

Sleep apnea therapy equipment requires regular maintenance and replacement to maintain comfortable, effective therapy. ResMed ReSupplyTM is an easy and efficient way to manage a comprehensive resupply program that helps patients stay comfortable and receive the full benefits of their therapy.

 

 

Integrated features for seamless resupply

 

  • Features designed to streamline patient enrollment
  • User-friendly platform makes daily task management simple
  • Multiple outreach options so you can contact patients when and how they prefer
  • Patient portal that allows users to manage their own resupply needs

Integrated features for seamless resupply

 

  • Features designed to streamline patient enrollment
  • User-friendly platform makes daily task management simple
  • Multiple outreach options so you can contact patients when and how they prefer
  • Patient portal that allows users to manage their own resupply needs

Improve CPAP adherence and effectiveness

 

Regularly resupplying sleep therapy equipment is one of the most effective ways to encourage long-term engagement for your patients. It’s so effective that according to a recent study of over 100,000 patients, those enrolled in a resupply program were shown to cut the rate of therapy termination for the first year in half.1

That’s just one of the many benefits to your patients when they’re able to easily replace their CPAP supplies. Find out the top five reasons to enroll your patients in a resupply program by checking out our infographic.

 

Improve CPAP adherence and effectiveness

 

Regularly resupplying sleep therapy equipment is one of the most effective ways to encourage long-term engagement for your patients. It’s so effective that according to a recent study of over 100,000 patients, those enrolled in a resupply program were shown to cut the rate of therapy termination for the first year in half.1

That’s just one of the many benefits to your patients when they’re able to easily replace their CPAP supplies. Find out the top five reasons to enroll your patients in a resupply program by checking out our infographic.

 

Optimize your resupply outreach

In addition to long-term adherence, a resupply program provides incremental revenue to help ease declining reimbursements and increases per patient profitability that extends beyond initial compliance.

Advanced Medical Solutions transformed their resupply business with ResMed ReSupply. After implementing this easy and efficient solution, they saw an increase in their resupply business by 42%, while providing their patients with a simple way to stay comfortable on therapy and devoting more time to their care.

Watch the video to learn more about how ResMed ReSupply helped Advanced Medical Solutions improve their patient care and business goals.

Streamlined enrollment

 

ResMed ReSupply features a variety of ways to make patient enrollment more efficient. Manually import patient information from your billing management or electronic medical record system, or auto-populate compliant patient information directly from AirView.™ It also features a customizable supply eligibility engine that automates factors of patient outreach including insurance resupply schedules and date items were last supplied.

Streamlined enrollment

 

ResMed ReSupply features a variety of ways to make patient enrollment more efficient. Manually import patient information from your billing management or electronic medical record system, or auto-populate compliant patient information directly from AirView.™ It also features a customizable supply eligibility engine that automates factors of patient outreach including insurance resupply schedules and date items were last supplied.

User-friendly platform

 

Our user-friendly platform with Action Groups designed to help your team focus on tasks that need their attention. Patient lists, filters and an intuitive search also make it easy to find the patient profile you’re looking for. The patient timeline feature makes it simple to see all outreach, communication and profile updates in one place.

User-friendly platform

 

Our user-friendly platform with Action Groups designed to help your team focus on tasks that need their attention. Patient lists, filters and an intuitive search also make it easy to find the patient profile you’re looking for. The patient timeline feature makes it simple to see all outreach, communication and profile updates in one place.

Flexible communication options

 

ResMed ReSupply allows you to contact patients whichever way they prefer, whether that’s interactive voice response (IVR) with ability to transfer to a live agent, email or text. There’s even a new two-way message center that provides an efficient, secure way for staff and patients to communicate. ResMed Support can also use the message center to send you information about a conversation they had with a patient.

Flexible communication options

 

ResMed ReSupply allows you to contact patients whichever way they prefer, whether that’s interactive voice response (IVR) with ability to transfer to a live agent, email or text. There’s even a new two-way message center that provides an efficient, secure way for staff and patients to communicate. ResMed Support can also use the message center to send you information about a conversation they had with a patient.

Intuitive patient portal

 

The ResMed ReSupply patient portal allows patients to complete their own wellness checkups and manage their resupply needs without speaking to an IVR or support agent. They can also request new supplies, ask questions using the message center and update their insurance and contact information.

 

Intuitive patient portal

 

The ResMed ReSupply patient portal allows patients to complete their own wellness checkups and manage their resupply needs without speaking to an IVR or support agent. They can also request new supplies, ask questions using the message center and update their insurance and contact information.

 

Training and support

 

Our team will partner with your staff to help ensure a successful launch of your resupply program. Our initial assessment and onboarding includes:

  • Program readiness evaluation
  • Role-specific staff training on the ResMed ReSupply platform
  • Assistance in identifying which patients to include
  • Assistance in selecting the most effective outreach methods to meet your patient and business needs
  • Ongoing communication and support for the first 30 days to ensure a smooth transition

We also provide a suite of online and patient education materials, and ongoing program support to augment the efforts of your team.

Training and support

 

Our team will partner with your staff to help ensure a successful launch of your resupply program. Our initial assessment and onboarding includes:

  • Program readiness evaluation
  • Role-specific staff training on the ResMed ReSupply platform
  • Assistance in identifying which patients to include
  • Assistance in selecting the most effective outreach methods to meet your patient and business needs
  • Ongoing communication and support for the first 30 days to ensure a smooth transition

We also provide a suite of online and patient education materials, and ongoing program support to augment the efforts of your team.

Experience ResMed ReSupply

Find out how ResMed ReSupply can make the time-consuming and complicated process of resupply easy for you and your patients. Sign up today to discuss your resupply strategy and to schedule a live demo!

 

  1. Benjafield A et al., “Positive airway pressure (PAP) therapy compliance on a resupply program: A retrospective analysis,” American Journal of Respiratory and critical care medicine (April 2018): 197
  2. Benjafield A et al. Positive Airway Pressure (PAP) Therapy Compliance on a Resupply Program: A Retrospective Analysis (2017) Poster discussion session.
  3. Data provided by Brightree: Compliance rate is average compliance from Encore Anywhere, U-Sleep and AirView patients.
  4. Based on a third-party, independent study commissioned by ResMed in February 2017, surveying 400 patients currently using CPAP for 6 or more months.