ReSupply Overview

A patient-focused approach to resupply

Sleep apnea therapy equipment requires regular maintenance and replacement to maintain comfortable, effective therapy. ResMed ReSupply is an easy and efficient way to manage a comprehensive resupply program that helps patients stay comfortable and receive the full benefits of their therapy.

 

ResMed ReSupply Login

Integrated features for seamless resupply

 

  • Features designed to streamline patient enrollment
  • User-friendly platform makes daily task management simple
  • Multiple outreach options so you can contact patients when and how they prefer
  • Patient portal that allows users to manage their own resupply needs

Integrated features for seamless resupply

 

  • Features designed to streamline patient enrollment
  • User-friendly platform makes daily task management simple
  • Multiple outreach options so you can contact patients when and how they prefer
  • Patient portal that allows users to manage their own resupply needs

Improve CPAP therapy adherence

 

More than 80% of patients who replace their sleep apnea therapy supplies frequently state that they used their therapy 7 nights a week1 . They also get a better night’s sleep with 7 in 10 patients reporting that they sleep better after replacing their supplies1. An effective resupply program can help your patients stay comfortable so they are more likely to gain the full benefits of their therapy.

Patients in a resupply program are also less likely to terminate their therapy within the first year2. A resupply program is a valuable tool to help patients stay comfortable and compliant with therapy, yet less than 42% of patients participate in a resupply program.3

 

Improve CPAP therapy adherence

 

More than 80% of patients who replace their sleep apnea therapy supplies frequently state that they used their therapy 7 nights a week1 . They also get a better night’s sleep with 7 in 10 patients reporting that they sleep better after replacing their supplies1. An effective resupply program can help your patients stay comfortable so they are more likely to gain the full benefits of their therapy.

Patients in a resupply program are also less likely to terminate their therapy within the first year2. A resupply program is a valuable tool to help patients stay comfortable and compliant with therapy, yet less than 42% of patients participate in a resupply program.3

 

Patient outreach made easy

 

ResMed ReSupply is an easy and efficient way to help patients stay comfortable and compliant with their therapy. Our platform includes a variety of outreach options, so you can contact patients when and how they prefer. And for hands-on patients, the ResMed ReSupply patient portal allows users to complete their own wellness checkups and manage their resupply needs.

In addition to long-term adherence, a resupply program provides incremental revenue to help ease declining reimbursements and increases per patient profitability that extends beyond initial compliance.

Patient outreach made easy

 

ResMed ReSupply is an easy and efficient way to help patients stay comfortable and compliant with their therapy. Our platform includes a variety of outreach options, so you can contact patients when and how they prefer. And for hands-on patients, the ResMed ReSupply patient portal allows users to complete their own wellness checkups and manage their resupply needs.

In addition to long-term adherence, a resupply program provides incremental revenue to help ease declining reimbursements and increases per patient profitability that extends beyond initial compliance.

Streamlined enrollment

 

ResMed ReSupply features a variety of ways to make patient enrollment more efficient. Manually import patient information from your billing management or electronic medical record system, or auto-populate compliant patient information directly from AirView™. It also features a customizable supply eligibility engine that automates factors of patient outreach including insurance resupply schedules and date items were last supplied.

Streamlined enrollment

 

ResMed ReSupply features a variety of ways to make patient enrollment more efficient. Manually import patient information from your billing management or electronic medical record system, or auto-populate compliant patient information directly from AirView™. It also features a customizable supply eligibility engine that automates factors of patient outreach including insurance resupply schedules and date items were last supplied.

User-friendly platform

 

Our user-friendly platform with Action Groups designed to help your team focus on tasks that need their attention. Patient lists, filters and an intuitive search also make it easy to find the patient profile you’re looking for. The patient timeline feature makes it simple to see all outreach, communication and profile updates in one place.

User-friendly platform

 

Our user-friendly platform with Action Groups designed to help your team focus on tasks that need their attention. Patient lists, filters and an intuitive search also make it easy to find the patient profile you’re looking for. The patient timeline feature makes it simple to see all outreach, communication and profile updates in one place.

Flexible communication options

 

ResMed ReSupply allows you to contact patients whichever way they prefer, whether that’s interactive voice response (IVR) with in-call transfer, live call, email or text. There’s even a new two-way message center that provides an efficient, secure way for staff and patients to communicate. ResMed Support can also use the message center to send you information about a conversation they had with a patient.

Flexible communication options

 

ResMed ReSupply allows you to contact patients whichever way they prefer, whether that’s interactive voice response (IVR) with in-call transfer, live call, email or text. There’s even a new two-way message center that provides an efficient, secure way for staff and patients to communicate. ResMed Support can also use the message center to send you information about a conversation they had with a patient.

Intuitive patient portal

 

The ResMed ReSupply patient portal allows patients to complete their own wellness checkups and manage their resupply needs without speaking to an IVR or support agent. They can also request new supplies, ask questions using the message center and update their insurance and contact information.

 

Patient Portal Login

Intuitive patient portal

 

The ResMed ReSupply patient portal allows patients to complete their own wellness checkups and manage their resupply needs without speaking to an IVR or support agent. They can also request new supplies, ask questions using the message center and update their insurance and contact information.

 

Patient Portal Login

Training and support

 

Our team will partner with your staff to help ensure a successful launch of your resupply program. Our initial assessment and onboarding includes:

  • Program readiness evaluation
  • Role-specific staff training on the ResMed ReSupply platform
  • Assistance in identifying which patients to include
  • Assistance in selecting the most effective outreach methods to meet your patient and business needs
  • Ongoing communication and support for the first 30 days to ensure a smooth transition

We also provide a suite of online and patient education materials, and ongoing program support to augment the efforts of your team.

Training and support

 

Our team will partner with your staff to help ensure a successful launch of your resupply program. Our initial assessment and onboarding includes:

  • Program readiness evaluation
  • Role-specific staff training on the ResMed ReSupply platform
  • Assistance in identifying which patients to include
  • Assistance in selecting the most effective outreach methods to meet your patient and business needs
  • Ongoing communication and support for the first 30 days to ensure a smooth transition

We also provide a suite of online and patient education materials, and ongoing program support to augment the efforts of your team.

 

  1. Survey conducted for ResMed by third party market research firm (June 2013 & April 2015). Frequent resuppliers are defined as: those who receive replacement masks or parts for their mask at least every three months.
  2. Benjafield A et al. Positive Airway Pressure (PAP) Therapy Compliance on a Resupply Program: A Retrospective Analysis (2017) Poster discussion session
  3. Data provided by Brightree: Compliance rate is average compliance from Encore Anywhere, U-Sleep and AirView patients