ResMed Air Solutions data support and frequently asked questions.
Q. How does the built-in cellular connectivity in the AirSense™ 10 and AirCurve™ 10 devices work?
A. These devices feature built-in cellular connectivity so you don’t need a wireless module to transfer data automatically to AirView™ ̶ ResMed’s new cloud-based patient management system for healthcare providers. Therapy data is uploaded to AirView one hour after a therapy session has ended.
Q. How long after a therapy session has ended will patient data be transmitted to AirView™?
A. Patient data will be transmitted from the AirSense™ 10 or AirCurve™ 10 device one hour after a therapy session has ended. Note: The patient must have cellular coverage to transmit data, and the device must not be in Airplane Mode.
Q. My patient lives in an area with poor cellular coverage. How can I access their compliance data?
A. If your patient lives in an area with poor cellular coverage, you can still access their compliance data. Simply advise your patient to return their SD card so you can upload the data to AirView™.
Q. My patient will be traveling overseas. Will I still be able to access their compliance data?
A. While your patient is overseas with their AirSense™ 10 or AirCurve™ 10 device, data may not be able to be transmitted wirelessly. In that case, the device will store compliance and efficacy data and transmit it when the patient returns to the US or Canada, is back in an area with cellular coverage, and the device is powered on.
Q. Can patients use an SD card from their S9™ therapy device in their new AirSense™ 10 or AirCurve™ 10 machine?
A. Yes, but they'll need to reformat the SD card. Deleting the files will not activate it for use. Note: All information stored on the SD card prior to reformatting will be lost.
Q. How do patients register for myAir™?
A. Patients can register at myAir.ResMed.com to receive valuable support at every stage of their sleep therapy journey.