ReSupply | ResMed

Maintaining and replacing your CPAP supplies

Using your sleep apnea therapy equipment every night can help you rediscover your energy and reclaim your life. But nightly use means you’ll need to regularly replace your CPAP supplies. Fresh supplies can help keep therapy comfortable and effective. A recent study showed 7 out of 10 people who frequently replaced their CPAP supplies said they get a better night’s sleep after replacement.1

Once you’ve established regular use of your CPAP therapy, you’ll be eligible to replace your supplies through ResMed ReSupply.

Maintaining and replacing your CPAP supplies

Using your sleep apnea therapy equipment every night can help you rediscover your energy and reclaim your life. But nightly use means you’ll need to regularly replace your CPAP supplies. Fresh supplies can help keep therapy comfortable and effective. A recent study showed 7 out of 10 people who frequently replaced their CPAP supplies said they get a better night’s sleep after replacement.1

Once you’ve established regular use of your CPAP therapy, you’ll be eligible to replace your supplies through ResMed ReSupply.

Automated outreach tailored to you

With ResMed ReSupply, you choose how you’re contacted about replacing your supplies. Options include:

  • A call from our interactive voice response system, which features an option to transfer to a live customer service representative
  • Text message

  • Email
  • Two-way messaging through our intuitive online portal

Once you choose your contact method, you’ll be automatically notified when it’s time to replace your supplies. You can also change your contact preferences at any time.

Automated outreach tailored to you

With ResMed ReSupply, you choose how you’re contacted about replacing your supplies. Options include:

  • A call from our interactive voice response system, which features an option to transfer to a live customer service representative
  • Text message

  • Email
  • Two-way messaging through our intuitive online portal

Once you choose your contact method, you’ll be automatically notified when it’s time to replace your supplies. You can also change your contact preferences at any time.

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Intuitive online portal

ResMed ReSupply features a user-friendly online portal that allows your home medical equipment provider (HME) to check-in with you about your therapy. You can also request new supplies, ask your equipment provider questions using the message center, and update your insurance and contact information, all in one convenient place.

Requesting your supplies

ResMed ReSupply knows when it’s time for you to replace your supplies and makes requesting them easier than ever. When it’s time to resupply:

  • You’ll receive a notification that it’s time to replace some of your supplies.
  • You can request your supplies through the online portal or by contacting your equipment provider.
  • Your equipment provider will review the order and confirm your eligibility and insurance coverage.
  • If you are eligible for new supplies, your equipment provider will fulfill your order. For questions about your orders status, contact your equipment provider.

Requesting your supplies

ResMed ReSupply knows when it’s time for you to replace your supplies and makes requesting them easier than ever. When it’s time to resupply:

  • You’ll receive a notification that it’s time to replace some of your supplies.
  • You can request your supplies through the online portal or by contacting your equipment provider.
  • Your equipment provider will review the order and confirm your eligibility and insurance coverage.
  • If you are eligible for new supplies, your equipment provider will fulfill your order. For questions about your orders status, contact your equipment provider.

Ready to take the next steps?

Contact your equipment provider to ask if they offer ResMed ReSupply.

 

1 Survey conducted for ResMed by third party market research firm (June 2013 & April 2015). Frequent resuppliers are defined as: those who receive replacement masks or parts for their mask at least every 3 months.