Last update: May 2018
ResMed (UK) Ltd, Quad 1, First Floor Becquerel Avenue, Harwell Campus, Didcot, Oxfordshire, OX11 0RA, 0800 917 7071 as the controller of your data, wants to share with you how we treat personal data we receive about you.
This Privacy Notice provides you with information about your rights and the privacy practices that govern how we process your data. It applies when you interact and transact with us, either in person, via telephone and email, on our social media channels, or on our websites, whenever we refer to or link to this Privacy Notice.
Your relationship with us may also be governed by other privacy notices if you use other ResMed products and services.
In most cases, we collect personal data about you from you, but in some circumstances we may receive personal data about you from third parties. Through certain technologies employed by our websites and mobile applications, we also collect other information about you in accordance with our Cookie Notice.
For more details about the collection of this type of data, please refer to our Cookie Notice.
To provide our products and services, your personal data may need to be accessed from or transferred to locations outside the jurisdiction in which you provide it. This may entail a transfer of your personal data from a location within the European Economic Area (EEA) to outside the EEA, or from outside the EEA to a location within the EEA. Please see ‘Who we share your personal data with’ for more detail on how your personal data may be shared with other ResMed entities and third party service providers.
If your personal data is accessed from or transferred to locations outside the EEA, we will implement appropriate measures to ensure that your personal data remains protected and secure in accordance with applicable data protection laws. EU standard contractual clauses are in place between all ResMed entities that share and process personal data.
Where our third party service providers (in the course of providing services to us) process personal data outside the EEA, our written agreement with them will include appropriate measures (usually standard contractual clauses).
The European Commission has the power to determine whether a country outside the EEA offers an adequate level of data protection, if data is processed in that country. We rely on the European Commission’s adequacy decision in relation to Canada.
We use your personal information on the following basis:
We will retain your personal data for:
The European Union’s General Data Protection Regulation and other applicable data protection laws provide certain rights for data subjects.
You are entitled to request details of the personal data we hold about you and how we process it. You may also have the right in accordance with applicable data protection law to:
You may also have the right to lodge a complaint in relation to ResMed’s processing of your personal data with a local supervisory authority.
If you object to the processing of your personal data, or if you have provided your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations.
Your objection (or withdrawal of any previously given consent) could mean that we are unable to perform the actions necessary to achieve the purposes set out above (see ‘How we use your personal data’). You also may not be able to make use of the services and products offered by us.
Please note that even after you have chosen to withdraw your consent we may be able to continue to process your personal data to the extent required or otherwise permitted by law, in particular in connection with exercising and defending our legal rights or meeting our legal and regulatory obligations.
We must ensure that your personal data is accurate and up to date. Therefore, please advise us of any changes to your personal data by contacting us on email@example.com.
Your rights are not absolute and we will assess them on your request.
If you have an account with us, you may be able to self-serve some of these data requests such as updating or correcting your personal data when you visit your user profile on our website. Otherwise, you can send us your request by emailing us at firstname.lastname@example.org
We do not knowingly collect personal data from children. Our website and services are not intended for, or directed to, children. If you are under 13 years of age or otherwise considered a minor under the laws of your country of residence, then please do not use or access our website or services at any time or in any manner.
If a parent or legal guardian becomes aware that his or her child has provided us with personal data without appropriate consent, please contact us by sending an email to
If we confirm that a user is a minor and has provided us with personal data, we will delete such personal data from our databases.