Terms and Conditions

Terms and Conditions

Warranty

If your device is within its warranty period, your device will be repaired free of charge under the terms of our standard manufacturer’s limited warranty. Your device will be despatched upon completion of repair, free of charge. In the event of no fault found there will be a charge of 50% of the flat rate fee detailed below.

Non-Warranty

The following flat rate fees apply for any items which are not within their warranty period and will be applied per device (all charges exclude VAT and include carriage):

                                                £90                                       Sleep devices, POC and Diagnostics (AirSense, AirMini,

                                                                                              S9, Activox & ApneaLink Air)

                                                £125                                     Bi-level (CS, VPAP, & Lumis)

                                                £185                                     Stellar

                                                £220.75                                SenTec

                                                £300                                     Ventilation (Astral, Elisée, & VS III)

Any necessary replacement parts will be quoted for and you will not be charged for these until we have your approval and/or a purchase order.

If you decide not to proceed with the repair, the service charge will still be payable if you wish the goods to be returned unrepaired.

Warranty for Third Party Products

If your third party product is within its warranty period, your device will be repaired free of charge under the terms of our standard manufacturer’s limited warranty. Your device will be despatched upon completion of repair, free of charge. In the event of no fault found there will be a charge of 50% of the relevant flat rate fee detailed below.

Non-Warranty for Third Party Products

The following charges apply for any third party products which are not within their warranty period (all charges exclude VAT but include delivery charges):

                                              Nox Flat Rate Fees

                                              £675                                          T3 inspection by Manufacturer

                                              £1000                                         A1 inspection by Manufacturer

                                              £250                                          WristOx inspection by Manufacturer

If you decide not to proceed with the repair, 50% of the flat rate fee will still be payable if you wish the goods to be returned unrepaired.

                                              Aerogen / RespiClear

                                              Charges may vary.

Any necessary replacement parts will be quoted for and you will not be charged for these until we have your approval and/or a purchase order.

If you decide not to proceed with the repair, a service charge of £115 (excluding VAT but including carriage) will be payable if you wish the goods to be returned unrepaired.