myAir Support: Login & Registration Troubleshooting

Here’s a list of frequently asked questions and troubleshooting tips that can help you resolve myAir registration, account setup and login issues.

Setting up a new account

Why haven’t I received a confirmation email? 

• Check your spam or junk folder for the registration email.
• In myAir, register again and check that your email address is correct.

What is my username? 

Your username is the email address you used when you registered for myAir.

Why does it say my machine is already registered? 

Your serial number is already in use.

Check the serial number on the back of your machine to ensure you entered it correctly. Otherwise, contact myAir Support for help.

My CPAP machine doesn’t have a 3-digit code. Now what? 

myAir supports all AirSenseTM 10 or AirCurveTM 10 machines with built-in wireless technology, where a supported wireless network is available. These machines all contain an 11-digit serial number and a 3-digit device number on the back of the machine.

My serial number has only 9 digits. Now what? 

myAir supports all AirSense 10 or AirCurve 10 machines with built-in wireless technology, where a supported wireless network is available. These machines all contain an 11-digit serial number and a 3-digit device number on the back of the machine.

Can I set up two CPAP machines using the same email address? 

No. myAir supports only one CPAP machine per email account.

When I create a myAir account, it says I can’t register now. What do I do?

You might see this message if the myAir website or services are temporarily unavailable. If you see this message, please wait a few hours and try again.

I can’t register my CPAP machine. What do I do? 

Check that:

• You are using a supported CPAP machine. myAir currently supports AirSense 10 or AirCurve 10 machines with built-in wireless technology, where a supported wireless network is available.
• The serial and device numbers on the back of your machine match what you entered in myAir.

Login issues

Why can’t I sign in?

You might see an error message if you entered an incorrect username or password, or if the myAir website or services are temporarily unavailable.

If you see a message that the website or services are temporarily unavailable, please wait a few hours and try again.

Why isn’t my password working? 

• You might see an error message if you entered your password incorrectly.
• Check that your Caps Lock is not on when entering your password.
• You can also try to reset your password if you’re unable to sign in.

I forget my password. How do I reset it? 

1. In the myAir Sign in area, click Forgot your password?
2. On the Forgot password window:
   1. Enter your email address.
   2. Click Send.
   3. myAir will send you an email message.
3. Within the myAir email message, click the reset link.
4. On the Reset password window:
   1. If you registered your account in Europe, enter the serial number and device number of your machine.
   2. Enter a new password.
   3. Enter the new password again.
   4. Click Save.

If you continue to experience issues and need more troubleshooting help with myAir, please contact myAir support here.

Notes to consumers: 

ResMed is an equipment manufacturer and does not sell directly to those who use our equipment. We are legally prohibited from answering therapy, insurance or pricing-related questions.

The home medical store that provided your ResMed device(s) will be able to help with your specific therapy questions.

For people with hearing, vision or mobility disabilities who need help using this website or myAir app in the United States, call the ADA helpline: 1 (844) 371-8187.