myAir troubleshooting tips: how to access and manage your therapy data

Here’s a list of frequently asked questions and troubleshooting tips that can help you better understand your therapy data, including: missing data, managing data, and data availability.

 

Missing data

 

It says my machine wasn’t used last night, but I know I used it. 

Check that:

  • Your CPAP machine is turned on and plugged into power.
  • You have a good wireless signal on your machine.
  • The more bars you see on the wireless signal icon on your machine, the better the signal strength. If you do not see many bars, try moving the machine to a better location.
  • Your machine is not set to airplane mode.
  • For more information about turning off airplane mode, see your machine’s user guide.
  • The serial and device numbers in myAir match what is on the back of your machine.

 

My score is not available. What can I do? 

Check that:

  • Your CPAP machine is turned on and plugged into power.
  • You have a good wireless signal on your machine.
  • The more bars you see on the wireless signal icon on your machine, the better the signal strength. If you do not see many bars, move the machine to a better location.
  • Your machine is not set to airplane mode.
  • For more information about turning off airplane mode, see your machine’s user guide.
  • The serial and device numbers in myAir match what is on the back of your machine.

 

I got a new machine and updated my serial number and device number. Why don’t I see data?

Data for your new device is not available until the first night after you update your serial number and device number and use your machine.

If you already used your machine for the first night but you don’t see data, check that:

  • Your CPAP machine is turned on and plugged into power.
  • You have a good wireless signal on your machine.
  • The more bars you see on the wireless signal icon on your machine, the better the signal strength. If you do not see many bars, move the machine to a better location.
  • Your machine is not set to airplane mode.
  • For more information about turning off airplane mode, see your machine’s user guide.
  • The serial and device numbers in myAir match what is on the back of your machine.

 

What happens if I use my CPAP machine in multiple segments (i.e., naps)?

myAir presents your score and data for your first sleep session per day. If another session is recorded for the same day, myAir updates your data once it receives data for the other session.

 

Why can’t I see my data from previous sleep sessions? 

myAir can begin receiving data from your CPAP machine on the day that you set up your account. myAir does not get any data that your machine recorded before you set up your account. You should start to see data the first night you use your machine after you register.

Within myAir, you can see up to 12 months’ worth of data.

 

Managing data

 

How many days of data are available in myAir? 

Within myAir, you can see up to 12 months’ worth of data at a time.

 

Can I share my sleep therapy report? 

Yes, you can share a report of your sleep therapy progress for the past 30, 90 and 365 days.

  1. Sign in to your myAir account.
  2. From the menu under your name, select Sleep therapy report.
  3. Click Download my report.
  4. Save your report.

 

Do I need to manually send my CPAP data?

No. Your machine automatically sends your data to myAir, allowing you to view it on the myAir Dashboard.

 

How do I download data from my SD card?

myAir does not support SD card download. Your machine is equipped with wireless communication technology that automatically sends your data to myAir.

 

Can I get data that was recorded prior to registration?

myAir can begin receiving data from your CPAP machine on the day that you set up your account. myAir does not get any data that your machine recorded before you set up your account.

Within myAir, you can see up to 12 months’ worth of data.

 

Data availability

 

When does my machine send my data?

Your data is usually transmitted soon after you stop treatment. If the data is not available, we recommend that you wait a few hours and try again.

 

Can I still use myAir when I travel?

You can access your account and connect to your travel CPAP device from most places that you travel to if you’re connected to the internet. Your device’s cellular connection might not be able to transmit data if you’re outside your covered region, so you may experience limited access to your myAir score and other data.

If you need more data troubleshooting help with myAir, please contact myAir support here.

 

Notes to consumers:  

ResMed is an equipment manufacturer and does not sell directly to those who use our equipment. We are legally prohibited from answering therapy, insurance or pricing-related questions.

The home medical store that provided your ResMed device(s) will be able to help with your specific therapy questions.

If you’re looking to purchase ResMed equipment, visit our dealer locator to find a dealer near you who can provide you with further details on available pricing for ResMed products.

This blog post contains general information about medical conditions and potential treatments. It is not medical advice. If you have any medical questions, please consult your doctor.

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