Travel

Q. I will be travelling with my therapy sleep apnea machine. Is there anything I should know?

A. There are a few things to consider before travelling with your sleep apnea machine:

  • Ensure you remove the humidifier tub and place it in its own compartment in the carry bag.

  • When transporting the sleep apnea machine, always empty the tub to avoid water damage.

  •  We recommend that you don't use your humidifier when powering your machine with a battery, as the humidifier consumes a great deal of power. Simply go to the My Options menu on your machine and turn humidification off.

  • If you’re using your machine on a plane, enable Airplane Mode (in devices with wireless connectivity).

Q. Can I use my sleep apnea machine on a plane?

A. The AirSense™ 10 and AirCurve™ 10 devices meet Federal Aviation Administration (FAA) requirements for all phases of air travel, so you can safely take your device on board as carry-on luggage. You can download and print air travel compliance letters here. When using your sleep apnea machine on an airplane:

  • Make sure the water tub is completely empty and inserted into your machine. Do not use your device with machine with water in the tub during air travel to avoid the risk of water inhalation and spillage during turbulence.

  • Ensure humidification is turned off.

  • If your machine has wireless connectivity, ensure that Airplane Mode is enabled.  

Note: Medical devices do not count towards your carry-on luggage limit.

Q. How does Airplane Mode affect data transmission?

A. Airplane Mode disables wireless connectivity and makes data transmission temporarily unavailable. (in devices with wireless connectivity).

Q. How can I tell if the machine is in Airplane Mode?

A. You'll see a small plane icon in the top right corner of your sleep apnea machine's display. You'll also be alerted by an on-screen message every time you power on your machine if it’s still in Airplane Mode.

Warranty FAQs

Q. What is the warranty on the AirSense™ 10 or AirCurve™ 10 device and HumidAir™ heated humidifier?

A. Detailed warranty information can be found here.

Q. What is the warranty on the ClimateLineAir™ heated tubing?

A. Detailed warranty information can be found here.