ResMed Air Solutions data support and frequently asked questions.
Q. How does the built-in wireless connectivity in the AirSense™ 10 AutoSet™ patient trial device work?
A. These devices feature built-in wireless connectivity, so you don’t need a wireless module to transfer data automatically to AirView™ ̶ ResMed's new cloud-based patient management system for healthcare providers. This helps you stay more connected with patients during the critical early days of adjusting to treatment.
Q. How long after a therapy session has ended will patient data be transmitted to AirView™?
A. Patient data will be transmitted from the AirSense™ 10 AutoSet™ patient trial device one hour after a therapy session has ended. Note: The patient must have mobile coverage to transmit data, and the device must not be in Airplane Mode.
Q. My trial patient lives in an area with poor mobile coverage. How can I access their therapy data?
A. If your patient lives in an area with poor mobile coverage, you can still access their therapy data. Simply advise your patient to post in their SD card so you can upload the data to AirView™.
Q. My trial patient will be travelling overseas. Will I still be able to access their therapy data?
A. While your patient is overseas with their AirSense™ 10 AutoSet™ patient trial device, data may not be able to be transmitted wirelessly. In that case, the device will store their therapy data and transmit it when the patient returns to their country, is back in an area with mobile coverage, and the device is powered on.
Q. Can I use the SD card from my S9™ therapy device in my new AirSense™ 10 or AirCurve™ 10 device?
A. Yes, but you'll need to reformat the SD card. Deleting the files will not activate it for use. Note: All information stored on the SD card prior to reformatting will be lost.