ResMed warranty information for all products

Looking for ResMed warranty information on your mask, CPAP device or other ResMed products? See below for details or contact our customer service team if you have ResMed warranty questions.

Limited warranty

ResMed Ltd (hereafter 'ResMed') warrants that your ResMed product shall be free from defects in material and workmanship from the date of purchase for the period specified below. The warranty period is 36 months from the date of manufacture for Narval appliances and 12 months for any accessories provided with an appliance.

Product Warranty period
  • AirTouch™ UltraSoft™ memory foam cushion
7 days
  • Mask systems (including mask frame, cushion, headgear and tubing) —excluding single-use devices and AirTouch UltraSoft memory foam cushion
  • Accessories — excluding single-use devices
  • Humidifier water tubs
  • ClimateLine™ tubes
  • ClimateLineAir™ tubes
  • Standard tubes
  • SlimLine™ tubes

90 days
  • Batteries for use in ResMed internal and external battery systems
6 months
  • LifeChoice™ Activox™ portable oxygen concentrator sieve bed
  • LifeChoice  Activox portable oxygen concentrator internal battery
  • LifeChoice  Activox portable oxygen concentrator external battery
  • CPAP and bilevel device data modules
  • Oximeters and CPAP and bilevel device oximeter adapters
  • Humidifier cleanable water tubs
  • Titration control devices
  • Narval accessories*
1 year
  • CPAP, bilevel and ventilation devices (including external power supply units)
  • Humidifiers (excluding cleanable water tubs)
  • Battery accessories
  • Portable diagnostic/screening devices
  • NONIN 8000 series reusable soft pulse oximeter sensors

2 years
  • Narval™ CC dental appliance*
  • LifeChoice™ Activox portable oxygen concentrator outer shell
  • LifeChoice™ Activox portable oxygen concentrator control panel
  • LifeChoice™ Activox portable oxygen concentrator compressors
  • LifeChoice™ Activox portable oxygen concentrator computer controller and power boards
  • LifeChoice™ Activox portable oxygen concentrator PSA lung assembly
3 years
  • AAA batteries
See manufacturer’s warranty

This limited warranty is only available to the initial consumer. It is not transferable. If the product fails under conditions of normal use, ResMed will repair or replace, at its option, the defective product or any of its components.

This limited warranty does not cover: a) any damage caused as a result of improper use, abuse, modification or alteration of the product; b) repairs carried out by any service organization that has not been expressly authorized by ResMed to perform such repairs; c) any damage or contamination due to cigarette, pipe, cigar or other smoke; and d) any damage or contamination due to insect infestation. This limited warranty does not cover damage caused by regular wear and tear on the AirTouch UltraSoft memory foam cushion.

For guidelines specific to contamination, misuse, or abuse of Activox portable oxygen concentrator components, sieve bed, internal batteries and external batteries, please refer to full Activox warranty and disclaimer in the operator’s manual for product number 12M-400.

Warranty is void on product sold, or resold, outside the region of original purchase. Warranty claims on defective product must be made by the initial consumer at the point of purchase. This warranty replaces all other expressed or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose. Some regions or states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

*Narval™ dental appliances warranty

The warranty below is a voluntary manufacturer’s warranty for Narval, offered by ResMed Corp (“ResMed”). It is in addition and without prejudice to your mandatory rights under applicable law.

  • During the warranty period, ResMed will repair or replace (at the absolute discretion of ResMed) any covered Narval appliance and accessory with a defect in materials and workmanship, subject to the terms, conditions and exclusions of its warranty.
  • Warranty repair work may only be performed by a ResMed facility or a ResMed authorized partner.
  • ResMed shall not be liable under this warranty for any change of color that might happen over time or any damage that may be caused by pets or any consequential loss resulting from any defect.
  • The warranty period is 36 months from the date of manufacture for Narval appliances and 12 months for any accessories provided with an appliance.
  • For the warranty to be honored, both splints with connecting rods, plaster models and bite registrations must be returned to ResMed.
  • This warranty shall be void if:

    - the Narval appliance or accessory was modified by a non-accredited ResMed technician or other third party,

    - the Narval appliance or accessory was not used in accordance with the Instructions for Use, and/or,

    - you had dental restorative work or dental modifications during the warranty period.

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