Effective patient outreach

Consistent communication with your patients allows you to maintain your relationships and drive long-term compliance. ResMed ReSupply features multiple communication methods and a system developed with the insight gained through more than 12 million successful patient encounters. Utilizing emotional intelligence, our system is designed to maximize patient benefits and engagement, resulting in one of the highest response and order rates in the industry.

Enhanced automated outreach

Our automated outreach option is so realistic it even has a name – Faith! In addition to resupply ordering help, Faith also gauges how your patient's therapy is going and offers to help set up a callback from the patient's equipment provider if necessary. And while Faith is a pretty advanced virtual personality, we understand there's always a time and place for a real person. That's why we offer a live representative option at any point during an automated outreach call.

 

 

Email and patient portal

We also provide an option to send an email on your business’ behalf reminding patients they’re eligible for replacement equipment, with a link to log in to the patient portal account already created for them. There they can update preferences, place orders online and maintain therapy and insurance information.

Live call option

Historically, patients have chosen email and the automated phone system as preferred communication methods, but we do offer the option for patients to be contacted through our live call center each time.* Our solution fully supports Spanish-speaking patients with a Spanish-automated call as well as Spanish-speaking agents in our call center.


*There is an additional cost for this option.

Insurance verification

The ResMed ReSupply platform allows you to verify your patients' insurance status in one convenient location.

Outreach for other conditions

Use our platform to reach out to nearly all of your patients for conditions such as diabetes, oxygen, incontinence, catheter, nutrition and others.

 

 

Track shipping status

Using our integrated 3PL network of providers, you can track the shipping status for every supply order placed using ResMed ReSupply, allowing you to manage your patient population more efficiently.